
Alicia Caughill
Depew, New York
About
I am a mother of two under the age of 5 and I work as both a cosmetologist and scheduling coordinator and I’m currently working on a degree in Mechanical Engineering; so if anyone knows multitasking and time management it’s me. I started working from a young age, so I have learned what a good work ethic entails and put my job first when it comes to work. Throughout my various years of work and school experience, I have gained knowledge in customer service, effective communication, empathy, active listening, strategic thinking, and problem solving.
Experience
Scheduling and SMETA Program Coordinator
Bureau Veritas
Jul 2022 — Current
• Brought in $6,000 more than the highest sales rank historically and beat personal record three consecutive months in SMETA audits for the month of August 2023
• Manage over 60 accounts monthly in scheduling and invoicing
• Lead Sedex account manager for US and Canada
• Decreasing carbon print by 10% from previous year
Cosmetologist
Salon Gemma
Dec 2020 — Current
• Create warm environment for clients and establish a professional relationship
• Actively listen to clients and respond on an empathetic level
• Upsell products and services that suits the needs of the client
• Strategic thinking while formulating hair colors to cancel out unwanted
colors and maintain damage control to hair
Cosmetologist
Capello Salon and Day Spa
Jul 2016 — Oct 2020
• Create warm environment for clients and establish a professional relationship
• Actively listen to clients and respond on an empathetic level
• Upsell products and services that suits the needs of the client
• Strategic thinking while formulating hair colors to cancel out unwanted
colors and maintain damage control to hair
Team Lead
Toys R Us
Nov 2015 — May 2018
• Recommend products based on clients’ needs and lifestyle to purchase or add on baby registry
• Delegated jobs to associates necessary for each shift
• Received positive customer reviews presented by store manager
Assistant Store Manager
Verizon TCC
May 2014 — Jun 2015
• Technical support with phones and tablets
• Surpassed monthly KPI’s in sales for phones, tablets, and home service TV
and internet for store
• Delegate tasks and complete managerial work in absence of Manager
Education
Bachelor
Arizona State University
May 2022 — Current
Mechanical Engineering - 3.2 GPA; Member of National Society of Leadership and Success (NSLS – by nomination only)
Associates
Erie Community College
Aug 2011 — Dec 2013
Humanities - 3.1 GPA; Achieved Dean’s List 3 consecutive months; coursework focused on Business Administration