Technical Writer

PURE Property Management

Feb 2023 — Jul 2024

Pioneered the first industry operations standardization for a national property management software start-up. Designed SOP and Operational Workflow Playbook for use across 22 states.
Designed and Implemented Standard Operating Procedures (SOP) Analyzed Subject Matter Expert (SME) content to consolidate and streamline processes for repeated use
Designed and implemented repeated use workflows in Property Management Agreements and Residential Leasing
Voiced over ELearning Modules for training content
Implemented and directed staff to adhere to Standard Operating Procedures (SOP)
Trained staff to learn and adhere to Standard Operating Procedures (SOP)

Technical Writer - Contract

Assurant

Jun 2022 — Jan 2023

Six Month Contract to reconcile a revision backlog for a global financial institute renowned for their exceptional customer service.
Edited 66 documents, Published 16 documents, Drafted 4 new processes. Ranged from simple to high complexity processes Designed and implemented Article Traveler and Productivity Analysis spreadsheet for assignment management
Developed scripts, conversation guides, and talking points. Successfully reconciled revision backlog within six month contract

Techical Writer/ Illustrator

Harper International

Aug 2008 — Sep 2021

Accomplished draftsmen and technical writer for thermal processing systems in Carbon Fiber, Nuclear, Hydrogen, Raw Materials Processing, Thermal Processing, Gas Fired, Electric Fired, Electrolysis Bath, Full Production Lines.

Supported Factory Acceptance Testing - provided start up and test instructions with technical illustrations and drawings.
Supported system turnover with Bills of Materials, installation drawings, and graphic installation guides.
Lead procedural standardization in, purchasing, job and material processing, quality control and assurance, aftermarket service & support
Lead annual continuous improvement projects : 45% increase in customer satisfaction
Successfully implemented an enterprise wide PDM system, trained staff to configured workflows
Administered all engineer software packages, update distributions, and software configuration
Product Data Management/ Document Management System: Server and client management
Successfully converted paper-based drawing transmittal process to digital FTP process, resulting in operational savings of 130% Lead successful continuous improvement effort to convert internal design approval, issuance, and revision processes from paper based to digital, resulting in 400% productivity increase