Senior Program Manager

CVS Health

Jun 2021 — Current

Promoted as a key member of the program management senior leadership team to assume accountability for Exterior Branding, HealthHub Program, Optical, and Ad Hoc Projects programs for 9000+ stores in the US. Manage 4 program managers and provide strategic direction of overall program quality, efficiencies and process improvement opportunities. Deliver reporting to summarize program status and present to leadership to provide updates.

-Provide strategic direction to four programs including managing the scope, schedule, budget, and project count expectations set forth by the business.
-Take complete ownership of new programs bringing them from ideation to in-store operation.
-Successfully implemented a variety of program efficiencies within the first 2 months of stepping into the role which resulted in team members gaining 6 hours per week to support higher priority program needs.
-Spearheaded the successful reduction of an absorbed backlog of branding reviews by 85% within a 3-month period of time.
Implemented project status tracker which clearly defined project ownership for each team member eliminating duplicated work efforts that were occurring previously.
Continuously exceed performance expectations and KPIs for all performance areas including project count, as well as completing projects under budget and on schedule.

Program Manager

CVS Health

Jun 2019 — May 2021

Hired on as a CVS employee in the first year to oversee Property Programs and Strategy Administration which encompassed leading the construction efforts for Exterior Branding and New Business Initiative programs for CVS Health locations. Responsible for scope, schedule, and budget to ensure program goals were achieved within the defined parameters. Held bottom line accountability for the entire renovation project lifecycle from initiation through to execution.

New Business Program Highlights
-Single handedly managed the successful implementation of 50 pilot projects over 12 weeks for a newly established partnership to CVS Health.
-Supported the Senior Program Manager to achieve program project count goals established by senior leadership.
-Tracked project progress and ensured outstanding programs were completed to scope specifications.
-Championed the development of a program manual to be utilized by field team members and general contractors.
-Lead Facilitator on weekly program update calls.
-Managed the expansion of the pilot program expanding to an additional 60 locations

Exterior Branding Program Highlights
-Collaborated with fellow team members on a consistent basis to ensure exterior branding program expectations were met.
-Managed vendor relationships and ensured they maintained accountability to meet our requirements.
-Provided mentoring, training, and subject matter expertise to new team members.
-Successfully onboarded new team members during program expansion, assigning clearly defined roles and responsibilities for various program aspects.

Associate Program Manager

WD Partners

Jun 2018 — May 2019

Initially hired on a contract basis to work on CVS store renovations working in tandem with the Senior Program Manager to support the successful execution of multiple retail location construction projects from initiation through completion. Developed scope documents, managed budgets and schedules, and documented and tracked open items to ensure proper follow-up.

Successfully supported 2018 New Initiatives Pilot Program in partnership with the Smile Direct Club shop-in-shop stores in CVS stores across the nation. Effectively managed the relationship and oversaw design and site selection resulting in expansion of the program to 51 locations by mid-2019.
-Cultivated strong, productive relationships with internal team members, external business partners, and all key project stakeholders to ensure all project requirements were met regarding quality and budget, as well as within deadlines.
-Key contributor to program expansion resulting in 100+ projects completed.Initially hired on a contract basis to work on CVS store renovations working in tandem with the Senior Program Manager to support the successful execution of multiple retail location construction projects from initiation through completion. Developed scope documents, managed budgets and schedules, and documented and tracked open items to ensure proper follow-up.
-Successfully supported 2018 New Initiatives Pilot Program in partnership with the Smile Direct Club shop-in-shop stores in CVS stores across the nation. Effectively managed the relationship and oversaw design and site selection resulting in expansion of the program to 51 locations by mid-2019. Cultivated strong, productive relationships with internal team members, external business partners, and all key project stakeholders to ensure all project requirements were met regarding quality and budget, as well as within deadlines.
-Acted as the direct point-of-contact for on-site crews and offered fast-acting solutions to complex challenges that arose.
-Key contributor to program expansion resulting in 100+ projects completed.

Project Manager

Alex And Ani

May 2016 — May 2018

Provided oversight, advisement and consulting for turnkey construction operations for new store openings nationally and internationally including free standing stores as well as shop-in-shops. Oversaw all aspects of space planning, site inspections, engaging contractors/vendors, project scheduling, construction administration, tracking, budgets, etc. Ensured compliance with corporate specifications and brand standards.

Operations Manager

Alberta Properties LLC

May 2011 — May 2016

Responsible for day-to-day operations and management of 7 properties for a commercial real estate company. Accountabilities encompassed renovation build out; tenant relations; lease agreement creation, execution and tracking; marketing; and financial reporting. Managed 60+ tenant lease contracts and over 100 tenants. Provided direct support to the President.

Master In Education

SUNY University at Buffalo

Aug 2007 — May 2009

Social Sciences

SUNY University at Buffalo

Aug 2001 — Feb 2006